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June's Journey: Hidden Objects
Lots of people with this problem, specifically on iPad and accessing CM. Wooga says they are looking into it but have no idea when they will have any solution. Someone says they have found a fix by emailing [email protected] and asking for a reset of their game to an earlier point.
Comment found on June's Journey: Hidden Objects: For over a week , ...
You can contact Wooga support and ask them where the decoration is located. Ask if it is on storage ship or on which Island and where? Perhaps you sold it accidentally? They should be able to reverse the "sale". [email protected]
Comment found on June's Journey: Hidden Objects: Please help ! I like...
You can contact support by sending email or going here: [email protected]
Comment found on June's Journey: Hidden Objects: Would you please remove that...
Indeed. Many have noticed. Only 10 objects vs. 12 on an already mastered scene. Also scene Leaderboards cleared of other players - just myself and Jack. [email protected]
Comment found on June's Journey: Hidden Objects: The scoring for the final...
To my knowledge, Wooga selects the difficulty of the Club Mysteries event and there is no way for you (or them) to change it once it begins. Your best option is to contact Wooga support and express your displeasure and provide feedback. In my experience, the in-game "help" is all but useless, but you can try emailing either:
[email protected]
or
[email protected]
And, completely agree, Wooga has taken a nice concept, monetized it into oblivion, and made it not fun or even doable for most teams.
Comment found on June's Journey: Hidden Objects: Is there any way for...
I have had similar issues and have contacted Wooga tech “support” four times thus far. They are absolutely zero help. First they goof our meeting time, then they blame me for changing it, but I didn’t change it, they did. Then I tried to adjust it. Our mtg time is 7:00pm, but Wooga changed it to 6:00pm. So I go in and set it to 7:00pm and it gets set to 8:00pm. I tried setting it to 6:00pm and it gets set to 6:00pm. So 6 sets it to 6, but 7 sets it to 8. I asked how do I set it to 7? After blaming me, and giving me a useless treatise of daylight savings, they told me to set it to 7:00pm. DUH! Wooga “support” is absolutely useless!
You can try a couple of ways to reach them. Email [email protected]
Or use the in-game help. On your main Island page, click the settings icon (the gear icon) in the upper right hand corner. Then click the “help” button. Then, click the “chat bubble” toward the top right corner. Type your question. Wooga will provide a bunch of useless articles, so click “it didn’t do the trick”. This will submit the question and some Wooga chat-bot will respond to you with the same useless garbage they fed to me.
Sorry for the negative commentary, but “support” is anything but helpful.
Comment found on June's Journey: Hidden Objects: Does anyone know how I...
If you cannot log into JJ game, Wooga says: “If JANEDOE cannot log in, then they can contact us via email ([email protected]) or via our web form (https://wooga.helpshift.com/hc/en/27-june-s-journey/contact-us/).”
Comment found on June's Journey: Hidden Objects: JaneDoe JaneDoe JaneDoe JaneDoe JaneDoe...
So, some of the examples/issues with tech support are either complicated or may expose possible exploits, so I'd rather not get into these. But I will provide a simple example, currently affecting everyone in my previous group.
Have lost track at this point, but at least seven different chat tickets, all for the same issue.
Example: Player A (spends coins or diamonds) to send a bush to Player B. Sent bush should appear on Player B's Island, sometime later, perhaps not where Player A placed it. Pretty simple. Usually happens fairly quickly, occasionally a bit of a delay.
Issue: Player B is never receives the bush. Even after waiting days. And this has been occurring for at least two weeks.
Contact tech support: Asking them to investigate and/or refund players for the bushes sent but never received.
Wooga cites "Privacy Issues" - even though players can seen Player B's island and that the bush never makes it there.
Wooga says "It could take some time for bush to appear" - even though weeks have elapsed
Wooga says "But maybe her Island is full" - but we can see empty space on her Island, so not full. Additionally, when someone's Island is full, you can not send them a bush in the first place.
Wooga says "But we can not do anything, circling back to privacy concerns" - Player A says "I want a refund for bushes sent but never delivered". No privacy concern here. But still no refund.
Etc.
(After each non-helpful response, Wooga closes the ticket)
This continues until Wooga finally wears you down with their incompetence and you stop asking. In my world, either Player B gets the bush that was sent to her, or Player A gets a refund for goods purchased but never delivered!
(I'm sure there is plenty of legalese in the terms of service that allow Wooga to not deliver good that were purchased, but from where I'm from ------ we call this THEFT!
So, instead of playing and enjoying the game, the entire team is embroiled in an endless morass of non-help and frustration interacting with Wooga tech "support" just trying to get a bush sent or get a refund for a bush that never appears. Just a though -- Perhaps Wooga should focus on making this a more pleasant gaming experience versus an overwhelmingly frustrating ordeal, causing decent (and spendy) players like myself to simple throw their hands up and stop playing!
Again, dealing with "[email protected]" is no better, and they will (and have) either LIE (repeatedly, and not always the same LIE) or they will refer you back to tech support. Now it becomes a circular loop of frustration!
Again, desperately seeking a competent person at Wooga.
Apologizes for what sounds like an screed, but this site is dedicated to improving the gaming experience. That is the exact purpose of this post!
Comment found on June's Journey: Hidden Objects: I have had such problems...
Emails should be sent to [email protected] , but you'll still get an auto-reply at first.
Comment found on June's Journey: Hidden Objects: I have had such problems...
Go to Wooga's main page at [email protected] then hit the game June's Journey and type in your message? You can also e-mail them to the same place and go through messenger support @wooga.com
Comment found on June's Journey: Hidden Objects: Is anyone else having problems...
+PrtScn. The file is saved to the Screenshots folder in your Pictures folder. You can also us the Snipping Tool which is available in all versions of Windows Vista, 7, and 8 except the Starter and Basic editions.
